I. GENERAL PROVISIONS

1. Subject

1.1. These General Terms and Conditions govern the basic relations between Merchants in connection with the creation of an Account and the use of the Web Portal and the Services related to it.

1.2. By creating a Profile on the Web Portal, the Merchant consents to the application of these General Terms and Conditions in their entirety and confirms that he has read the General Terms and Conditions and undertakes to comply with them.

1.3. These General Terms and Conditions shall enter into force on May 27, 2025. The General Terms and Conditions may be amended and supplemented at any time at the discretion of Pluxee. Any amendment and/or supplement to the General Terms and Conditions will be effective with respect to Merchants after a period of 14 days from the date of publication of a new version of the General Terms and Conditions on the Web Portal.

         2. Definitions

In these General Terms and Conditions, the terms and expressions used with a capital letter have the following meaning:

"Pluxee" is the company "Pluxee Bulgaria" EOOD, UIC 131085380, VAT No.: BG131085380, with registered office and management address: city of Sofia 1766, Mladost district, residential area Mladost - 4, 1 Business Park Sofia St., bl. 12.

“Merchant" is the company with which Pluxee has concluded a contract, according to which the merchant has undertaken to accept payments in its Retail Outlets with the vouchers specified in the contract for payment for goods or services, as well as any person who uses the Web Portal on behalf of and on the account of the Merchant.

“Unique identification code" - is an identification number (MID No., Merchant ID) issued to the Merchant by the payment institution or bank servicing it.

“Vouchers" are the food vouchers on an electronic medium under Art. 209a of the Corporate Income Tax Act, with the trade name "Food Vouchers", issued by Pluxee in accordance with Regulation No. 7 of July 9, 2003 on the terms and procedures for issuing and revoking a permit to carry out activities as a food voucher operator and carrying out activities as an operator (Announcement - State Gazette, issue 66 of 25.07.2003).

“Card" is the electronic medium into which the Vouchers are loaded.

“Transaction" is any transaction or other operation carried out using the Card in the network of Retail Outlets. The transaction reduces the amount of funds available on the Card.

“PIN" is a confidential four-digit number used for the purpose of authorizing transactions with the Card.

“Retail Outlet" is any restaurant, fast-food establishment or food retail establishment, including a grocery store, supermarket, hypermarket or other establishment operating in accordance with the requirements of the Food Act, which accepts Vouchers based on a service contract concluded with Pluxee.

“Web portal" is the Pluxee web portal, available to Merchants at: https://merchants.pluxee.bg/

“Services" are the services and functions of the Web Portal that are available to Merchants.

“Profile" is the profile that must be created by the Merchant in order to access the Web Portal and use the Services available therein. 

“POS" means an electronic terminal, software or other technological solution allowing the User to perform Transactions using the Card, including when the POS is equipped with a contactless reader that allows a Transaction to be performed by bringing the Card closer to the contactless reader.

“Personal data" are any information relating to an identified natural person or to a person who can be identified directly or indirectly by means of an identifier or by means of one or more factors specific to that person, provided to Pluxee by the Merchant.

“User" is a person who is added by the Merchant to its profile, and which has access to the Web Portal.

3. Access to the Services

3.1. In order to use the Web Portal, the Merchant must have an e-mail address (email address), an internet connection and a computer configuration that meets the minimum technical requirements established by Pluxee.

3.2. The Merchant is fully responsible for providing itself with the equipment, software and internet connection necessary for access to the Services and for their maintenance. Pluxee is not liable for the Merchant's inability to use the Services due to incompatibility or poor performance of the Merchant's equipment or software, or due to lack or interruption of the internet connection to the Merchant's device. 

3.3. Pluxee will make all reasonable efforts to ensure uninterrupted access to the Services. Notwithstanding the foregoing, Pluxee does not assume responsibility for temporary interruptions in access or the performance of individual Services due to technical failures, technical maintenance or force majeure circumstances.

        4. Price of Services

Pluxee does not charge fees to Merchants related to the use of the Services on the Web Portal.

5. Merchant and Consumer Service Center

The Merchant and/or the User has the opportunity to contact the Pluxee customer service center in the following ways: by phone at 0700 40 700 from Monday to Friday from 9:00 to 18:00; by email at merchants.portal.bg@pluxeegroup.com. 

6. Creating and using an Account

6.1. Creating a Profile is done by filling out a registration form by the Merchant with the requested information. The processing of information containing the Merchant's Personal Data is carried out in accordance with the Pluxee's Privacy Policy, available on the Web Portal.

6.2. The Merchant is obliged to fill out the registration form with correct and up-to-date information, as well as to notify Pluxee of any changes to the filled-in data. Pluxee is not responsible for any damages incurred as a result of an incorrectly completed registration form by the Merchant or an outdated Profile.

6.3. The Merchant should choose and register an access password, which together with his email address allows him to identify himself and log in to the Web Portal. The Merchant is obliged to keep his passwords secret, not to write them down on paper or electronically and not to disclose them to third parties. 

6.4. After registering, data will be automatically generated in the Merchant's profile, which the Merchant should review and should notify Pluxee in case of any discrepancies, as well as in case of subsequent changes to the data entered in the profile. Pluxee is not liable for any damages incurred as a result of data that was not notified by the Merchant as not being compliant, or an outdated Profile. 

6.5. After registering, the Merchant can add Users to their Profile who will have access to the portal and who will manage, on behalf and at the Merchant's expense, the processes related to the review and download of invoices and transaction reports. Once added by the Merchant, the User will receive a notification to the email address specified in the profile. The processing of information containing the User's Personal Data is carried out in accordance with the Pluxee's Privacy Policy, available on the Web Portal. The Merchant, respectively the User, has the right, at any time, at its own discretion, to edit the data of the added Users, as well as to deactivate them. Pluxee is not responsible for erroneously added/edited User data, as well as for deactivation of the User by the Merchant.

6.6. The Merchant is obliged to use his Profile personally or through his added Users. All actions or operations performed on the Web Portal through the Merchant's Profile will be considered to be performed personally by the Merchant, as well as on his behalf and at his expense.

6.7. In the event that the Merchant and/or the User learns that his/her password become known to third arties or that there is a possibility that it has been disclosed to third parties, the Merchant, respectively the User, is obliged to immediately notify Pluxee of this and change the password. Until Pluxee receives the notification under the previous sentence, the Merchant continues to bear full responsibility for all actions or operations performed on the Web Portal through his Profile. Upon receipt of the notification, Pluxee will provide the Merchant with instructions for changing the password (if this has not been done) and for maintaining the security of the Account.

6.8. Pluxee reserves the right to suspend access to the Account without prior notice and without owing any compensation to the Merchant or the User, respectively, if it receives information that it is being used or that there is a risk of it being used by persons other than the Merchant. In this case, access to the Account is restored after taking the necessary actions to ensure its security.

6.9. Access to the Web Portal of the user(s) added by the Merchant may be terminated by Pluxee at any time and without notice, at the Merchant's request.

6.10. The Merchant, respectively the User, may receive system messages and administrative information related to the functioning of the Services at the email address provided by him. 

6.11. Cookies may be used when providing the Services. Detailed information about cookies, their purposes and their management is available in the Pluxee Bulgaria's Cookie Policy, available on the Web Portal.

II. SERVICES FOR MERCHANTS

       7. Web portal for Merchants to view and download invoices and transaction reports.
 

7.1. The web portal allows the creation of a Profile by a person authorized by the Merchant to manage, on behalf of and at the expense of the Merchant, the processes related to the review and download of invoices and transaction reports.

7.2. The account entitles the Merchant and its Users to view and download invoices issued by Pluxee in PDF and reports on completed transactions in CSV or XLS.

7.3. By creating a Profile on the Web Portal, the Merchant agrees to receive on the Web Portal invoices and transaction reports issued by Pluxee in connection with the concluded contract, according to which the Merchant has undertaken to accept payments in its Retail Outlets with the vouchers specified in the contract, and the same will be considered received by the Merchant on the day of sending the notification for their upload to the Web Portal to the email address registered by the Merchant.

7.4. After creating the Account, the Merchant will receive a notification for each generated invoice and transaction report on the day of its issuance at the registered email address. The Merchant is obliged to notify Pluxee of any change in the registered email address within 3 days of the change. In the event that the Merchant does not notify Pluxee of the change within the period specified in the previous sentence, Pluxee will not be liable, and the invoices and statements will be considered received after they are sent to the email address registered in the Web Portal. 

7.5. The merchant will pay the amounts due on the invoices within the specified period and to the specified bank account.

7.6. Pluxee reserves the right, at its sole discretion and without prior notice, subject to compliance with the regulatory framework, to change the content of the Merchant Services, to add and remove Merchant Services, as well as to change the design and functions of the Web Portal. 

III. FINAL PROVISIONS

          8. Intellectual property rights

The content of the Web Portal, including the software and its source codes, databases, images, graphics, texts, photos, audio and video materials, trademarks and all information published on the Web Portal, including their graphic design, are the exclusive property and subject to copyright of Pluxee. Any use, copying, modification, imitation, reproduction or distribution of the content or graphic design of the Web Portal in any form, without the express written consent of Pluxee, is prohibited and will be considered a violation of Pluxee's intellectual property rights.