to the Agreement for issuing, delivery and loading of Food Vouchers on electronic carrier as per Ordinance No 7 of 09.07.2003 on the terms and conditions for issuing and withdrawal of a permit for carrying out activity as an operator of food vouchers on paper and on electronic carrier, for issuing food vouchers on electronic carrier, for the characteristics of the issued vouchers for food on an electronic carrier and on the performance of activity as operator

These General Terms and Conditions have been established by Pluxee Bulgaria EOOD in accordance with Art. 298 of the Commercial Act and regulate the relations between the company and its Clients in connection with the issuing, delivery and loading of Food Vouchers on electronic carrier as per Ordinance No 7. These General Terms and Conditions are an integral part of the Agreement concluded between Pluxee Bulgaria EOOD and the Client and are applicable, unless otherwise expressly provided in the Agreement. In the event of discrepancy between the provisions of the Agreement and these General Terms and Conditions, the Agreement shall apply. 

1. Definitions

Terms and phrases used under these General Terms and Conditions shall have the following meaning:

“Agreement” is the individual Agreement for issuing, delivery and loading of Food Vouchers on electronic carrier as per Ordinance No 7 concluded by and between the Operator and the Client together with all annexes, amendments and supplementary agreements thereto. 

“Ordinance No 7” means the Ordinance No 7 of 09.07.2003 on the terms and conditions for issuing and withdrawal of a permit for carrying out activity as an operator of food vouchers on paper and on electronic carrier, for issuing food vouchers on electronic carrier, for the characteristics of the issued vouchers for food on an electronic carrier and on the performance of activity as operator (Published in SG No 66 of 25.07.2003).

“Operator” or “Pluxee” is the company Pluxee Bulgaria EOOD, UIC 131085380, VAT No BG131085380, with seat and registered address in Sofia, 1766, Mladost District, residential area Mladost 4, 2 Samara Street, “Advance Business Center” 2 building, 7th floor, office 02.

“Client” is the company described in detail and individualized in the Agreement, which is a contractor of Pluxee under the Agreement.

 “Vouchers” are the food vouchers under art. 209a of the Corporate Income Tax Act, with trade name “Food Vouchers”, issued and delivered by the Operator to the Client in accordance with the Contract, with These General Terms and Conditions and with Ordinance No 7.

“Physical Card” means the physical electronic carrier of Vouchers issued by the Operator under the form of a plastic card.

“Virtual Card” means the virtual electronic carrier of Vouchers issued by the Operator in the form of a digital card, which the user of Vouchers can add to a virtual wallet and use on a mobile device.   

“Order” means the order for Vouchers sent by the Client to the Operator and containing all necessary details for its proper execution, including, but not limited to, number and nominal value of the Vouchers to be issued and/or the nominal value of Vouchers to be loaded on existing Physical or Virtual Cards, delivery method, delivery address and name and contact details of the addressee (recipient) for the delivery of Physical Cards, email addresses of users of Virtual Cards, special requirements of the Client.   

“Commercial Site” is any restaurant, quick service establishment or food trading establishment, including a grocery store, supermarket, hypermarket or other establishment operating in accordance with the requirements of the Foodstuff Act, in which Vouchers are accepted.

“Remuneration” means the total value of the fee for issuance, the delivery fee, the fee for loading of the Vouchers, the fee for servicing the active electronic carriers and of all other fees and charges due by the Client to the Operator in connection with the issuance, delivery, loading and servicing of the Vouchers.

“Website” is the website of the Operator accessible at: www.pluxee.bg.

“Parties” or “Party” are the Operator and the Client, together or separately.

          2. Scope 

These General Terms and Conditions shall apply to the relations between the Operator and the Client under the Agreement executed by and between them and shall govern the conditions under which the Operator shall issue, deliver to the Client and load against consideration Vouchers as per Ordinance No 7 and under which the Operator shall provide all services related to the food vouchers’ system management. 

          3. Obligations of the Operator

3.1. The Operator undertakes to issue, to deliver to the Client and to load Vouchers according to the Client’s Orders and in compliance with the special conditions listed in the Agreement.

3.2. The Order shall be made through the customer portal, to which the Client shall have access subject to the conditions established by the Operator. 

3.3. When submitting an Order, the Client can request the issuance of a Physical Card or a Virtual Card for each user. The Order may include both Virtual Cards for some users and Physical Cards for other users. When applying for a Virtual Card, the Client should indicate a correct and active email address of the user to which the Virtual Card should be provided.

3.4. The User may hold only one type of electronic carrier at the same time. The Client is not entitled to simultaneously request a Physical Card and a Virtual Card for one same user.

3.5. For each user the Client may request the replacement of the Physical Card by a Virtual Card or vice versa, upon payment of the relevant fee for issuing of the new carrier and for its delivery (when applicable). When the electronic carrier is replaced, the nominal value of the loaded Vouchers is preserved without changes and remains available to the user on the new carrier. The previous electronic carrier is automatically blocked and cannot be used.

3.6. Before requesting a Virtual Card, the Client shall:

(a) inform the user that he/she will receive the Virtual Card by e-mail and that for this purpose his/her e-mail address will be provided to the Operator, and

(b) inform the user that in order to be able to use the Virtual Card, the user must: (1) have a mobile device with an Android or iOS operating system, with a function for making contactless payments (NFC) and with Internet access, (2) install an Apple Pay or Google Pay virtual wallet on his/her mobile device and (3) add the Virtual Card to it.

The Operator shall not be responsible in the event that the user does not have the necessary technical means or does not wish to use a Virtual Card, as well as in the event that the Virtual Card cannot be provided to the user due to an incorrectly or inactive e-mail address.

3.7. After confirmation of the Order, the Client shall download from the portal a proforma invoice containing the number of electronic media ordered for issuance and/or the nominal value of the Vouchers ordered for loading, as well as the Remuneration owed by the Client. The Client is obliged to notify the Operator immediately, but in any case no later than 1 (one) working day after downloading the proforma invoice from the portal, of any errors or discrepancies between the Order and the data contained in the proforma invoice. If the Client does not notify the Operator of errors or discrepancies within the the period referred to in the previous sentence, the proforma invoice shall be considered accepted and approved and the Vouchers will be issued, delivered and loaded in accordance with the parameters specified therein. After payment of the proforma invoice, adjustments to the Order cannot be made.  

3.8. The Operator shall deliver to the Client Vouchers containing all requisites and meeting all technical requirements required by art. 209a of the Corporate Income Tax, Act, Ordinance No 7 and by other applicable legislation.

3.9. The Operator shall deliver the Physical Cards to the Client within 10 (ten) working days, and the Virtual Cards to the users within 1 (one) working day, starting from the date of payment by bank transfer of the nominal value of the ordered Vouchers and of the Operator’s Remuneration.

3.10. The Operator is obliged to load the Vouchers within 5 (five) working days from the date of payment by bank transfer of the nominal value of the Vouchers and of the Operator’s Remuneration. As date of payment under this paragraph and under the previous paragraph will be considered the date of crediting the bank account of the Operator with the respective amount. 

3.11. The Operator is obliged to deliver to the Client information (report) on the issued and loaded Vouchers and their PIN numbers, as well as an original invoice.

3.12. The Operator is obliged to ensure the acceptance of the Vouchers in the Commercial Sites in order to purchase goods and services in them, in accordance with the current regulations. Information about the Commercial Sites accepting Vouchers is published on the Operator’s Website.

3.13. The Operator is not responsible for the quality and availability of the goods offered in the Commercial Sites. Liability about the quality and safety of goods purchased by the users of the Vouchers shall be borne solely by the concrete company or trader responsible for the sales performed in the Commercial Site. 

         4. Obligations of the Client

4.1. The Client shall pay the nominal value of the Vouchers and the Remuneration of the Operator by bank transfer before their delivery or loading.

4.2. The Client is obliged in his Order to provide the Operator with all necessary data for the issuing, delivery and loading of the Vouchers in accordance with the Agreement and with these General Terms and Conditions. The Operator is not obliged to indicate on the Vouchers details that are not explicitly requested by the Client or are not required according to the applicable legislation.

4.3. The Client is obliged to check the delivered envelopes with Physical Cards and PIN codes at the time of delivery and to make immediately any objections regarding missing or damaged envelopes or discrepancies with the placed Order. 

4.4. The Client bears entirely the risk of loss, theft, destruction or damage of the Physical Cards and of the envelopes containing their PIN-codes that may occur after the time of their delivery to the Client. The Client confirms and agrees that, in the event of occurrence of any of these risks, the Operator shall not be obliged and will not replace or refund the value of the Vouchers. In such cases the Client shall not be released from his obligation to pay to the Operator the nominal value of the Vouchers and the due Remuneration. The Client is obliged to transfer at his own risk the envelopes with the Physical Cards and PIN codes of Vouchers to the relevant users.

4.5. The Client shall immediately notify the Operator in the event the Client discovers any loss, forgery, replacement, falsification or imitation of Physical Cards, and shall inform the users about the need to block lost or stolen Physical Cards according to the procedure established by the Operator.

4.6. The management and the legal compliance of the provision of Vouchers within the company of the Client remain entirely and solely Client’s responsibility. Under no circumstances the Operator can be held liable for the reporting (including for the accounting) by the Client of the Vouchers, for the presence or absence of grounds for their provision and/or for their lawful taxation or exemption from tax and social security payments, as well as for the relations between the Client and his employees arising from the provision of the Vouchers. The Operator is not liable in the event that for some reason the Vouchers cannot be exempted from taxation and social security payments.

            5. Remuneration. Method of payment 

5.1. The Remuneration due by the Client to the Operator for each Order for issuance and/or loading of Vouchers shall be determined on the basis of the pricing conditions agreed in the Agreement. After the expiration of 1 (one) year from the term of the Agreement, the Operator has the right to unilaterally amend the Remuneration or some of its components within the statutory maximum amount, if any. The amendment will become effective with respect to the Client after the expiry of a period of 14 days from the date of the written notification sent by the Operator to the Client, provided that there is no written objection from the Client. In the event that the Client objects in writing to the amendment within the specified period, the Operator will be entitled to terminate the Agreement with 14 days’ written notice sent to the Client, without owing the Client any compensation or penalties in connection with such termination.

5.2. The Client shall pay to the Operator the full nominal value of the Vouchers ordered to be issued and loaded, or only to be loaded, and the entire Remuneration due for them within 5 (five) working days after the date of the pro-forma invoice issued by the Operator in accordance with art. 3.7 here above. In case of partial payment or non-payment of the nominal value and/or Remuneration, the delivery or loading of ordered Vouchers will be withheld (postponed) until the full execution by the Client of his payment obligations, from which date will start running the term for delivery or loading.

5.3. All payments by the Client shall be made by bank transfer in the following manner: 

• the nominal value of Vouchers shall be paid to the “special payment account” of the Operator, named “Food vouchers” and indicated in the pro-forma invoice issued by the Operator. 
• the Remuneration of the Operator shall be paid to the current bank account of the Operator indicated in the pro-forma invoice issued by the Operator. 

5.4. Bank transfers of the nominal value of the Vouchers and of the due Remuneration may be ordered only by the Client, on his behalf and for his account. The Bank transfers of the nominal value of the Vouchers and of the Remuneration will be paid to the Operator from the bank account specified in section III above. The Client is obliged to notify in written the Operator for any change in the bank account specified in section III above within 7 working days as of the change. 

5.5. In case of re-issuance of the Voucher’s electronic carrier due to blocking, loss or damage, the Client shall owe the full amount of the fee for issuing and for delivery of a new carrier.

           6. Use and validity of the Vouchers

6.1. The Vouchers can be used only in the Commercial Sites listed in art. 29, para. 1, item. 1 of Ordinance No 7, with which the Operator has concluded service contracts. Information about the Commercial Sites accepting Vouchers is published on the Operator’s Website.

6.2. The Vouchers may only be used for the purchase of food and food products. It is forbidden to use the Vouchers for the purchase of wine, spirits, bier, tobacco products and other goods mentioned in Ordinance No 7 and in other applicable legislation.

6.3. The Vouchers cannot be exchanged for cash. Vouchers cannot be used to withdraw cash or transfer funds to another account. The users are not entitled to load funds into the electronic carrier of the Vouchers.

6.4. The validity period of the electronic carrier shall be mentioned on it.

6.5.The validity period of the Vouchers shall not be longer than 12 (twelve) months, starting from the date of issuance of the order for the individual quota received by the Operator, under which the Voucher was granted. The Vouchers can be used only within their validity period and after the expiry of this period they are considered annulated and cannot serve as means of payment. The nominal value of unused Vouchers and the Remuneration paid for them are not subject to reimbursement by the Operator.

6.6. The available balance of the Voucher shall be reduced by the value of food or food products purchased, provided that the Vouchers firstly used are those with the shortest validity period. When the value of food or food products purchased is lesser than the nominal value of the Voucher, the Voucher shall be partially used and the balance shall remain available for subsequent purchases.

6.7. The Operator shall provide the opportunity for Vouchers’ users to check the validity of the electronic carrier and the validity of the Vouchers loaded on the electronic carrier, to block the electronic carrier according to the procedure determined by the Operator, as well as to file complaints before the Operator about illegal transactions carried out with Vouchers loaded on the electronic carrier provided to them.

6.8. The Client shall not be entitled to: (1) ask reimbursement of the nominal value of the loaded Vouchers, except for the hypothesis specified in Art. 28, para. 5, item 2 of Ordinance No 7; (2) to ask the return of a loaded Voucher electronic carrier from the user of the Voucher, in case of termination of the employment relationship with him; (3) to transfer the costs under this Agreement to the user of the Voucher, including the costs related to the issuance of the electronic carrier; (4) to receive information about individual transactions made by the users of the Vouchers.

            7. Term of the Agreement. Termination

7.1. The Agreement is concluded for an indefinite term,unless otherwise expressly agreed in writing between the Parties.

7.2. Each of the Parties has the right to terminate the Agreement with 30 (thirty) days notice, sent to the other Party in writing.

7.3. Each of the Parties has the right to terminate the Agreement unilaterally and without notice in case of a failure by the other Party to perform its contractual obligations, provided that this failure has not been remedied within 10 (ten) days after notice given to the defaulting Party to remedy to this failure.

7.4. The Agreement shall be terminated without notice period, by simple notification send to the other Party, upon the occurrence of the following events:

(a) the Operator stops to comply with the requirements of art. 209a of the Corporate Income Tax Act and of Ordinance No 7;

(b) the Client or some of his employees are performing or are trying to perform acts of forgery, falsification or imitation of Vouchers or are exchanging Vouchers for money, or are attempting to withdraw cash or to transfer funds to another account.

              8. Personal data protection

8.1. The Client undertakes to obtain the written consent of the employees for the processing of their personal data for the purposes of issuing and/or delivery of Vouchers, as well as to inform them about the transfer of their personal data to the Operator, including about the categories of personal data that will be provided to the Operator and about the purpose for which these data will be processed by the Operator, in accordance with the requirements of Regulation (EU) 2016/679 (General Data Protection Regulation).

8.2. The Operator confirms that in his capacity of personal data controller he will process the personal data provided to him by the Client only for the purposes of executing the Agreement. The Operator shall be responsible for his compliance with all his obligations for ensuring the protection and the lawful processing of personal data and, in general, for compliance with all legal obligations inherent to him as personal data controller within the meaning of the General Data Protection Regulation and of the applicable Bulgarian legislation.

             9. Electronic form. Effective date

9.1. The Parties expressly agree that when the Agreement is signed electronically by means of a technical solution for electronic signature provided by a trusted service provider, it shall constitute an original of the Agreement and shall bind the Parties. The Parties undertake not to challenge the admissibility, enforceability or evidentiary value of the Agreement solely on the basis of its electronic nature. The parties expressly confirm that the Agreement signed by them electronically has the same evidentiary value as a document signed by hand within the meaning of Art. 13, para. 4 of the Electronic Document And Electronic Authentication Services Act. This paragraph shall also apply to any amendment or supplement to the Agreement and to any notification or declaration under the Agreement that the Parties may sign electronically.

9.2. For the avoidance of doubt, the Parties expressly agree that by signing the Agreement electronically, they shall be deemed to have signed each page of the Agreement, the General Terms and Conditions and all other related declarations and attachments, and declare that they are familiar with them and that they accept them.

9.3. The Agreement enters into force from the date of its signing by both Parties.

           10. Final provisions

10.1. Each Party undertakes, on its own behalf and on behalf of its employees, not to disclose any confidential information received from the other Party (including discussions, negotiations, the existence or the content of the Agreement) during the validity of the Agreement and for 3 (three) years after the termination of the Agreement for any reason whatsoever, unless if that information has already been made public or its disclosure is required by law.

10.2 The Parties agree to conduct all official correspondence for the purposes of the Agreement to the correspondence addresses specified in the Agreement, including e-mail addresses. In the event that either Party changes its correspondence address without explicitly notifying the other Party thereof in writing, the messages sent to the address specified in the Agreement will be deemed to have been received.

10.3 Any amendment or modification of the Agreement shall be in writing, including electronic, in order to be valid.

10.4 Disputes arising in connection with the conclusion, the interpretation, the execution or breach of the Agreement shall be resolved by mutual consent through negotiations between the Parties and in a spirit of good understanding. If the dispute cannot be settled through negotiations, it shall be referred to the competent court in this city of Sofia.

10.5 When the Agreement is concluded in two languages (Bulgarian and English), in case of discrepancy between the Bulgarian and the English versions of the Agreement or of these General Terms and Conditions, the Bulgarian text shall prevail.  

10.6. If a separate provision of the Agreement or of these General Terms and Conditions is found to be invalid, this shall not invalidate the entire Agreement. The Parties will replace the invalid clause with a legally valid and enforceable one, which to the greatest extent corresponds to their true will.

The current version of these General Terms and Conditions is effective as of 29.08.2025. These General Terms and Conditions may be amended at any time at the Operator’s sole discretion. Any amendment of these General Terms and Conditions shall become effective and shall be binding for the Client upon expiration of a period of 14 days from the date of a written notification of the amendment sent by the Operator to the Client, provided that there is no written objection from the Client. In the event that the Client objects in writing to the amendment within the specified period, the Operator will be entitled to terminate the Agreement with 14 days’ written notice sent to the Client, without owing the Client any compensation or penalties in connection with such termination.